WE MAY DIRECT OUR PHONE LINES TO AN EMERGENCY SERVICE ONLY LINE FOR PERIODS OF TIME DURING THE DAY
Due to the current COVID19 situation we are having to adapt how we provide our services in the surgery for the safety of our patients and staff. This is a dynamic process and will continue to evolve as the situation changes. It is important that patients continue to monitor our website to ensure they are aware of any changes to the services we provide, especially how to access them.
From Monday 11th May the following changes will be made
Telephone calls - patients will be able to telephone and speak to a doctor between 8.30am -9.30am
Appointments- patients can ring and book a telephone consultation instead of a face to face appointment. They will be given a 1-2 hour time slot when the doctor will ring. It is important that they ensure that they are available during the time allocated as the doctor will only telephone once.
Visits to the surgery- a doctor will only arrange for a patient to attend the surgery if it is absolutely necessary and will change the management of their condition.
Treatment room- There is no current walk-in service and appointments must be booked by the GP or nurse only.
If you have been asked to attend for an appointment
PLEASE ATTEND ALONE, only one person will be admitted to the practice. (The only exception to this is children or adults requiring assistance)
Try not to come too early for your appointment as there is no waiting room facility at present.
Bring and wear a face covering
Housecalls- a doctor will telephone first and only visit if it is absolutely necessary.
Prescription Requests- these will continue to be issued. Please telephone between 9.30am and 3.00pm. We would encourage patients to sign up for the Patients online prescribing service and also nominate a pharmacy to collect their prescription. (Application forms under the prescriptions tab)
Please allow 48-72 hours for your prescription to be processed.
Childhood immunisations- these are continuing as usual with booked appointments.
IT IS ABSOLUTELY VITAL THAT PATIENTS DO NOT ATTEND THE SURGERY UNLESS AN APPOINTMENT HAS ALREADY BEEN ARRANGED. ALSO PATIENTS MUST NOT ATTEND IF THE DEVELOP A FEVER OR RESPIRATORY SYMPTOMS.
Face Coverings: In Northern Ireland it is recommended that you should think about using a face covering in enclosed spaces where social distancing may not be possible. THERE IS NO NEED TO GET A LETTER FROM YOUR DOCTOR OR GOVERNMENT TO SHOW THAT YOU DO NOT NEED TO WEAR A FACE COVERING. If you have a condition which means you cannot wear a covering you only need to say, if asked. Patient may also wish to print a card or badge available on UK government website https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own
Public Health Agency Website
For information about self certifying from work, please visit NI Direct using the link below:
For information on further sicklines relating to COVID-19, please visit the link below:
Please see leaflets regarding self isolation
Self isolation with symptoms self isolation shared accommodation
General Data Protection Regulation (GDPR)
Our privacy statement explains why we collect information about you, how we keep it safe and confidential and also how your information may be used.
Practice Privacy Statement