It is important that patients continue to monitor our website to ensure they are aware of any changes to the services we provide, especially how to access them.

Appointments- patients can  book  routine face to face appointments with their GP by ringing reception 8.30-5.45pm. Requests for URGENT face to face appointments can be booked by the reception team, you may be asked for a brief reason for the urgency. 

Telephone calls - patients can telephone and speak to a doctor . As the GPs work on a personal list basis and the high volume of telephone calls we would prefer if you speak to your usual GP, that knows you best. You may be asked to call back if your GP is not in work on the day you call. Requests for Urgent Calls will be triaged by the duty doctor. It is important that you are available to take a returning call,  as the doctor will only telephone once.

Due to the increase in booked face to face appointments we have had to limit the number of telephone calls, If your GP has exceeded their

number of calls you may be asked to call back or book a routine appointment, the exception to this medical emergencies.

Treatment room- This in NOT a walk-in service and appointments must be booked.

Housecalls- a doctor will telephone first and only visit if it is absolutely necessary.

Prescription Requests- these will continue to be issued. Please telephone our automated prescription line 8.30-6.00 02890614314. We can take them by telephone between 9.30am and 3.00pm due to the high levels of incoming calls we would prefer if you used the automated line. We also encourage patients to sign up for the Patients online prescribing service and also nominate a pharmacy to collect their prescription. (Application forms under the prescriptions tab)

Please allow 48-72 hours for your prescription to be processed. Please do not ring to check is a prescription is ready, as this is tying up a telephone line and a member of staff. If there is a problem with your request a member of staff will call you to discuss. 

IN AUGUST 2024 69 PATIENTS FAILED TO ATTEND A BOOKED APPOINTMENT WITH THE NURSE/DOCTOR

With the return to bookable face to face appointments we have noticed an increase in the number of appointments not attended by patients. If you are unable to attend an appointment please ring and cancel it so we may use it for another patient. 

 Public Health Agency Website

https://www.publichealth.hscni.net/news/covid-19-coronavirus

ASTHMA UK

https://www.asthma.org.uk/

VERSUS ARTHRITIS

https://www.versusarthritis.org/

For information about self certifying from work, please visit NI Direct using the link below:

https://www.nidirect.gov.uk/articles/apply-statutory-sick-pay

General Data Protection Regulation (GDPR)

Our privacy statement explains why we collect information about you, how we keep it safe and confidential and also how your information may be used.

Practice Privacy Statement