UPDATED 4.7.22 : Due to the high increase of covid circulation we are returning to telephone triaged GP appointments only. Please ring between 8.30-9.30am each morning to speak to your usual GP. Due to the high volume of calls the doctors will only take calls from their own patients unless it is a medical emergency. You will be asked to give a brief message about your call to enable the GPs to prioritise their calls. For safety standards the number of calls are capped and if the GP has reached capacity you may be asked to ring back.
If you are attending the surgery a face covering must be worn
Please be respectful to our staff who are doing a difficult job during challenging times. They are carrying out instructions and policies directed from the partners
Information is available via telephone 0300 100 7813 Mon to Fri 8.00am to 8.30pm
Please check with your local pharmacy who may be providing the service or check on the link below for names of pharmacies providing this service http://www.hscboard.hscni.net/booster-covid19-vaccination/
GPs or other HSC Organistions are unable to issue letters or proof to the agreed standard for travel. The practice will not be issuing letters for Covid recovery/ proof of vaccine/ fitness to fly/ exemptions for face coverings in regards to Covid.
There will be no exceptions to this.
This also applies to Covid testing for travel, the practice or trusts cannot provide Covid tests for travel. It is your choice to travel and your responsibility to plan this in advance.
if you require your health & care number - due to GDPR we request that you call at the surgery with ID and we will be happy to give it to you
It is important that patients continue to monitor our website to ensure they are aware of any changes to the services we provide, especially how to access them.
From 1st March 2022 the following changes will be made
Telephone calls - patients will be able to telephone and speak to a doctor between 8.30am -9.30am. As the GPs work on a person list basis and the high volume of telephone calls we would prefer if you speak to your GP, that knows you best. You may be asked to call back if the GP is not in work on the day you call. Urgent Calls only will be triaged by the duty doctor. It is important that they ensure that they are available to take a returning call, as the doctor will only telephone once.
Due to the increase in booked face to face appointments we have had to limit the number of telephone calls, If your GP has exceeded their number of calls you may be asked to call back or book an appointment, the exception to this medical emergencies.
Appointments- patients can ring and book a telephone consultation or a face to face appointment.
Our waiting room is now open with a maximum of 10 persons allowed. A face covering must be worn to protect you, other vulnerable patients and staff
Treatment room- There is no current walk-in service and appointments must be booked.
If you are attending for an appointment
PLEASE ATTEND ALONE (The only exception to this is children or adults requiring assistance)
Try not to come too early for your appointment as there is limited space in the waiting room at present.
Bring and wear a face covering
DO NOT ATTEND IF YOU HAVE A COUGH/COLD OR ANY COVID SYMPTOMS
Housecalls- a doctor will telephone first and only visit if it is absolutely necessary.
Prescription Requests- these will continue to be issued. Please telephone our automated prescription line 8.30-6.00 02890614314. We can take them by telephone between 9.30am and 3.00pm due to the high levels of incoming calls we would prefer if you used the automated line. We also encourage patients to sign up for the Patients online prescribing service and also nominate a pharmacy to collect their prescription. (Application forms under the prescriptions tab)
Please allow 48-72 hours for your prescription to be processed.
Childhood immunisations- these are continuing as usual with booked appointments.
Public Health Agency Website
For information about self certifying from work, please visit NI Direct using the link below:
For information on further sicklines relating to COVID-19, please visit the link below:
Please see leaflets regarding self isolation
Self isolation with symptoms self isolation shared accommodation
General Data Protection Regulation (GDPR)
Our privacy statement explains why we collect information about you, how we keep it safe and confidential and also how your information may be used.
Practice Privacy Statement